Frequently Asked Questions

Casino FAQs

Have a question?

Here are answers to some commonly asked questions about Valley View Casino & Hotel for your convenience.

For more information, please contact us at our toll-free number at 866-VIEW-WIN (843-9946) or at 760-291-5500.

Playing Max Bet increases the possibilities of you winning a substantial amount of money from our Certified Loose slots. We here at Valley View Casino want your experience to be a pleasant and enjoyable one. Players must remember to always remain within their playing budget.

MOREPLAY® is free slot play that is given to Valley View Casino’s Players Club cardholders. MOREPLAY® is offered in our monthly newsletters, at Valley View sponsored events, Valley View promotions and drawings and many other ways. MOREPLAY® may have certain qualifying criteria.

Guests can earn points through table game play and slot play.

Points may be redeemed for many different items. You can use your points toward the purchase of a buffet at our award-winning buffet, toward the purchase of Valley View logo wear, and as Overtime Play.

The Players Club at Valley View Casino is used to assist guests in order to enhance the player’s experience by issuing Players Club cards, answering player questions and explaining the benefits of being a Players Club cardholder.

Watching others earn points and gifts has made you want to be a Players Club cardholder. You can obtain your Players Club card at the Players Club or by talking to any team member of Valley View Casino. Valid government photo identification is required when signing up and performing any transactions. So stop on by and sign up for a Players Club card, and enjoy all the benefits of being a cardholder.

The Valley View Players Club card is absolutely FREE!

Our Player Development department has been instituted to help ensure that qualifying guests are given a personal experience and added bonuses of exclusive invitations to special events, dinners, concerts and more.

Using the Players Club card is a benefit allowing Valley View Casino to track your play. Valley View Casino tracks your play in order to benefit you for your time playing here. Benefits include invitations to members-only events, tournaments and more. The Players Club card in no way affects the outcome and payout of your favorite slot machine. So use your card every time you play and enjoy the benefits of being a Valley View Casino Players Club cardholder.

Please see any team member for assistance in locating your missing items.

If you have any additional questions, please contact the Valley View Casino Players Club.